Terms & Conditions

The site is provided to you for your personal use. When ordering through the site, you may be bound by these Terms and Conditions.

These Terms and Conditions may be amended from time to time and such amendments will come into force on the first day of the month following the month of amendment.

Please read and make sure you understand the Terms and Conditions.

1. A security system is in place and instructions contained in the site in relation to payment should be adhered to at all times.

2. You should read our Private Policy in conjunction with these Terms and Conditions. We may at any time make changes to the site and the details (including prices) displayed on it.

3. We may from time to time establish relationships with other companies,(e.g. our suppliers) that will enable you to access their web sites. Each of these companies operates its own privacy policy and we cannot be held responsible for information gathered by them about you on their site. You must access such sites at your own risk in this respect.

4. Working days means Monday to Friday each week but excluding statutory holidays.

5. The following Terms and Conditions apply to all transactions processed by this site and over phone lines. Please read carefully and print a copy for reference.

6. To order goods through the site you must be at least 18 years of age.

7. Each order by you represents an offer to purchase goods subject to these Terms and Conditions.

8.
All prices are shown in £ sterling and include VAT and delivery charges on all orders. Orders over £75.00 delivery cost is free of charge to UK Clients only. Customers ordering from outside of the UK will be subject to a delivery charge on any order placed with us, and the delivery charge will depend on size and weight of each item.
we reserve the right to change any advertised prices at any time. The
price you pay is the price displayed on this web site at the time we
receive your order except in the instance where an error has occurred
with the data making up the information, which is projected through the
web site.

9 In the event that an error is discovered with the price of any goods, you may have ordered we will inform you as soon as we can possibly contact you whereupon we will give you the option of amending and processing your order at the correct price or cancelling it. In the possible event that we cannot contact you by phone, we will write to you and ask if you wish to continue or cancel your contract. If after 14 days from posting of the letter and we have had no response we will treat the order as cancelled If you cancel and you have already paid for the goods, we will give you a full refund which will be processed immediately.

10. All product information shown on the web site is believed to be correct and accurate from the source material. Please inform us if you believe any information not to be correct and if this affects your order we will endeavour to correct this until all parties involved are satisfied.

11. Delivery is to MAINLAND UK, ALL PARTS OF SCOTLAND,WALES NOTH & SOUTH IRELAND, ISLE OF WHIE, AND ISLE OF MAN only. (Delivery costs from area to area may very)

12. Payment can be made by most major Credit cards or any Debit card. Full payment for your goods is taken when a new order is created.

13. As soon as the goods are delivered to you, they become your responsibility. We will deliver only to the address on the order and goods will not be left without a signature.

14. Damaged and/or faulty goods must be reported to us within a 24 hour period of time or as soon as possible after discovery. Any goods which are not-faulty and are being returned under the 7 working days cancellation period, must be returned: undamaged; in the same condition as supplied; with no parts missing; and in full working order. If goods which are non-faulty are returned to us and they are found to have items missing; are damaged; or not in a saleable condition, due to your failure to take reasonable care of them, they will be re-delivered to you and you will be liable for the actual cost of carriage incurred by us. Where goods (whether faulty or non-faulty) are being returned, please contact us to let us know so that arrangements can be made for the return of the goods. Where it has been agreed that we will collect the non-faulty goods from you, then your credit or debit card will be charged with the actual cost of carriage incurred by us for the collection of non-faulty goods only. All non-faulty goods returned will be subject to a 20% handling charge plus all carriage costs.All goods in your possession must be treated with reasonable care.

15. Delivery will usually be within 7 working days depending on product that has been ordered. (we do try and make deliverys within 48 hours) A signature will be required. Any delays in delivery dates the consumer will be notified, if we were not able to deliver within either 30 days or other prior agreed time with the consumer the consumer would be given the option to continue with the contract or cancel it.

16. We will deliver to private and commercal properties. Please call us if this affects your order, as undelivered products caused by this problem will incur a redelivery charge. After you have paid for and signed for receipt of the goods, you will be their owner.

17. We will endeavour to take all possible reasonable care, to keep all details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.

18. Damaged and/or faulty goods must be reported within 48 hour period of time, In cases of goods received damaged or faulty please retain the product (together with any packaging) and contact us within a reasonable period of time, whereupon we will arrange for the item to be exchanged or offer a full refund within 30 days.

19. You must notify us of non-delivery of expected orders as soon as possible.

20. If, in the unlikely event you wish to make a complaint, please contact us in writing to the address shown on our contact page. We will respond in writing to all complaints within 5 working days and will keep you fully informed throughout the process by your request.

21. All items carry a minimum twelve months guarantee issued by the manufacturer. Some manufacturers do offer extended guarantee as a promotion and others offer them for a small fee. We do not offer extended warranties however; certain credit card companies may be able to provide this service to their cardholders.

None of the above affects your statutory rights as a consumer. We reserve the right to amend our terms and conditions clauses wherever consumer statutory rights are not affected.

Head office
6 Clinton Arms Court
Newark
Nottinghamshire
NG 24 1EB